Quality and Safety Manager in Asheville, North Carolina, United States
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Quality and Safety Manager

Asheville, NC, United States
Regular Full-Time  days, varying  New
Category: Quality Risk and Safety • Job ID: 52312

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CarePartners located in Asheville, NC is looking for a Quality and Safety Manager to join the Mission Health team!


Raise the Bar. Care Like Family. Unlock Possibilities.


Discover a generous benefits package!  Our total rewards package includes but is not limited to:
401k retirement plan, paid time off (PTO), medical, dental and vision insurance, flex spending account options, life and disability insurance, tuition reimbursement, student loan assistance program, employee discount program and employee stock purchase program.


JOB SUMMARY: Partners with hospital leadership and system Quality and Safety (PI, Risk, Quality & Safety, and Patient Safety) to provide ongoing 'on the ground' support and expertise as follows: Provide local assessment, planning, implementation and evaluation of the Performance Improvement Plan at the local hospital. Responsible for monitoring and distributing the local hospital's ongoing quality metrics and other key data management through data review and analysis, clinical staff education, and tracking implementation of strategies. These include efforts to successfully implement evidence-based practice and care delivery, follow-up and coordination of action plans, process redesign activities (PDSA), Core Measure OFI follow-up, etc. Coordinates continued learning/education for quality metrics and assists with the transfer of knowledge through frequent communication with leadership, providers, and nursing and patient care staff. Provides follow up and fosters teamwork through support and accountability.


REQUIRED EDUCATION: Bachelor's Degree in Nursing is preferred; but also acceptable with appropriate experience is Bachelor's degree in Business Administration (with quality/operations emphasis), Healthcare Administration, Engineering, or similar fields.


PREFERRED EDUCATION: Master's Degree in a related field


REQUIRED EXPERIENCE: At least three years of relevant clinical and/or Quality experience, with specific emphasis in: Healthcare Quality, Process improvement, group leadership and facilitation, interpersonal communication, and team building, Personal computer (Microsoft Office) knowledge and proficiency. Knowledge of management principles and techniques, problem-solving methodologies and analytical techniques. Knowledge of basic statistics, data analysis, and graphical display of information. Excellent oral and written communication skills. Other required abilities: critical thinking, flexibility, ability to serve as a change agent, ability to provide encouragement and to stimulate innovative thinking under adverse conditions and short deadlines.


PREFERRED EXPERIENCE: Experience working directly with Sr. Leadership; detailed data analysis; Lean Six Sigma certification




Mission Health, an operating division of HCA Healthcare, is based in Asheville, North Carolina and is the state’s sixth largest health system. In 2018, for the sixth time in the past seven years, Mission Health has been named one of the nation’s Top 15 Health Systems by IBM Watson Health (formerly Truven Health Analytics). Mission Health is the only health system in North Carolina to achieve this recognition. Mission Health operates six hospitals, numerous outpatient and surgery centers, post-acute care provider CarePartners, long-term acute care provider Asheville Specialty Hospital, and the region’s only dedicated Level II trauma center. With approximately 12,000 colleagues and 2,000 volunteers, Mission Health is dedicated to improving the health and wellness of the people of western North Carolina. For more information, please visit missionhealth.org or @MissionHealthNC.


Mission Health is an Equal Opportunity Employer, and as such offers equal employment opportunities to applicants and employees without regard to race, color, religion, national origin, age, disability, gender, gender identity, sexual orientation, genetic information, protected veteran status or any other protected characteristic.

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