Technical Analyst I in Asheville, North Carolina, United States
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Technical Analyst I

Asheville, NC, United States
Regular Full-Time  7a-7p 
Category: Information Technology • Job ID: 51380

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Overview

Mission Health in Asheville, NC invites you to join our Technical Analyst team! 

 

Raise the Bar. Care Like Family. Unlock Possibilities.

 

Are you looking to make a difference with your technical skills? We would love to talk to you about how to grow your career  as an IT professional with Mission Health and HCA Healthcare's North Carolina Division where you can impact the lives of patients and team members every day!

 

Discover a generous benefits package!  Our total rewards package includes but is not limited to:
401k retirement plan, paid time off (PTO), medical, dental and vision insurance, flex spending account options, life and disability insurance, tuition reimbursement, student loan assistance program, employee discount program and employee stock purchase program.

 

JOB SUMMARY:
The Technical Analyst implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation. The Technical Analyst adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst can provide expanded on-site support to technical resources, if needed.

 

KNOWLEDGE, SKILLS & ABILITIES:

  • Manages and prioritizes workload
  • Demonstrates ability to multi-task; Possesses strong analytical skills
  • Demonstrates a customer orientation
  • strength in analytical, math, and reasoning skills
  • Effectively communicates verbally and in writing' Possesses proficiency in MS Office applications
  • Must be able to drive to assigned sites to complete work

 

EDUCATION:

Bachelor's degree in information systems or healthcare related field is preferred

 

EXPERIENCE:

Must have one year IT experience

 

CERTIFICATE/LICENSE:

Basic certification in A+ and Microsoft Products is preferred

education and/or experience may be substituted for A+ certification

Valid state drivers license and proof of auto insurance, if applicable

 

ABOUT MISSION HEALTH

Mission Health, an operating division of HCA Healthcare, is based in Asheville, North Carolina, and is the state’s sixth largest health system. Mission Health operates six hospitals, numerous outpatient and surgery centers, post-acute care provider CarePartners, long-term acute care provider Asheville Specialty Hospital and the region’s only dedicated Level II trauma center. With approximately 12,000 colleagues and 2,000 volunteers, Mission Health is dedicated to improving the health and wellness of the people of western North Carolina. For more information, please visit missionhealth.org or @MissionHealthNC.

 

Mission Health is an Equal Opportunity Employer, and as such offers equal employment opportunities to applicants and employees without regard to race, color, religion, national origin, age, disability, gender, gender identity, sexual orientation, genetic information, protected veteran status or any other protected characteristic.

protected characteristic.

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