Serves as the primary point of contact for appointment scheduling with new and existing patients. Coordinators may schedule for practices, hospital and ancillary services across the health system. Coordinators may relay patient concerns, medication refill requests, create and send messages to clinical staff, provider or office staff per protocol via Power Chart Ambulatory accurately and timely to the practice. Coordinators may also assist patient by giving directions or a fax number to a practice or by following up on a referral. Coordinators consistently deliver high quality customer service to the patients, community, businesses and practices we serve. Coordinators must be able to listen to complex situations to prioritize the needs of the caller and research the callers request to the fullest to ensure accuracy and best patient care. Coordinators are to remain calm in stressful situations when a patient is calling with an emergent request and at times and may have to call 911 per protocols and guidelines. Coordinators must be thorough when entering in patient demographics, verifying insurance information, reviewing HIPAA information, previous appointment history, scheduling an appointment, or when sending a message in Power Chart Ambulatory.
Required Education: High school diploma or GED
Preferred Education: Courses in medical terminology and basic anatomy.
Required Experience: Must possess excellent customer service and phone skills. Must have strong computer skills with ability to type with moderate speed and maintain accuracy.
Preferred Experience: One year in a medical office scheduling appointments and using scheduling software. Course in medical terminology. Customer Service background in a call center. Prefer CMA or medical experience.
ABOUT MISSION HEALTH
Mission Health, an operating division of HCA Healthcare, is based in Asheville, North Carolina and is the state’s sixth largest health system. In 2018, for the sixth time in the past seven years, Mission Health has been named one of the nation’s Top 15 Health Systems by IBM Watson Health (formerly Truven Health Analytics). Mission Health is the only health system in North Carolina to achieve this recognition. Mission Health operates six hospitals, numerous outpatient and surgery centers, post-acute care provider CarePartners, long-term acute care provider Asheville Specialty Hospital, and the region’s only dedicated Level II trauma center. With approximately 12,000 colleagues and 2,000 volunteers, Mission Health is dedicated to improving the health and wellness of the people of western North Carolina. For more information, please visit missionhealth.org or @MissionHealthNC.
Mission Health is an Equal Opportunity Employer, and as such offers equal employment opportunities to applicants and employees without regard to race, color, religion, national origin, age, disability, gender, gender identity, sexual orientation, genetic information, protected veteran status or any other protected characteristic.